- The Student's Rights as a Consumer
This agreement, and the availability of complaints and appeals processes, does not remove the right of the student to take action under Australia’s consumer protection laws. Even if the student has discussed refunds with QAT, the student will always have the right to get legal help to solve any problems. QAT regards the transparent and clear communication of this policy to the students in a language which is understandable as being a high priority. As well as, on this form, refund procedures are outlined in the QAT grievance flow chart displayed in the Student Orientation Handbook and on notices in every classroom.
- Books and Equipment
The student will return any books or equipment lent to them by QAT
- Excursions
The student understands that weekly excursions and activities are a valuable part of their language learning experience. While most of these activities will be free, sometimes there may be a small ($2-$20) charge for some outside activities. The student agrees to pay these costs if they occur and of the student decides to participate.
- Medical Insurance
Overseas Student Health Cover (OSHC) is compulsory for students on student visas. If QAT is not arranging OSHC, student must provide proof of currency.
- Indemnity
When the student signs this form, the student understands that they release and indemnify QAT and all of its staff and agents from any responsibility for any loss, damage or injury to themselves or any of their property. Neither the student nor any of my executors or administrators will make any claims against QAT or its staff for any loss, damage, physical injury or death that occurs at the premises rented by QAT or on any transfer or recreational, sporting or educational excursion conducted or arranged by QAT.
- Communication of Personal Information
QAT will only use this information for the purposes of enrolling the student in their courses. Any information about the student which QAT has will be made available for them if they ask for it. However, the student understands that this information may also be given to Australian State or Federal departments or agencies, such as DIBP, and to the Fund Manager of the ESOS Assurance Fund, if it is required by Australian law. At all times, QAT is bound to abide by the requirements of the Privacy Act (1988)
- Change of Address and Contact Details
The student understands that they must advise QAT within 48 hours of any change in their address or contact details during their course.
PENALTY FOR CHANGE OF ENROLMENT
Revising enrolment information such as the start date, instalment plan, course length, OSHC and Confirmation of Enrolment (CoE) will be subject to a $50 administration charge. No charge will be made for the first change. Any subsequent changes are subject to the $50 Administration Fee.
